Service et assistance
Support Beyond Delivery
Product information, technical communication, spare parts and warranty handling.
HOW CAN WE HELP?
Choose the Support You Need
Technical Assistance
Share a product issue or configuration question with the relevant details.
Spare Parts
Identify your equipment and the component required for review.
Warranty Support
Refer to the agreed order terms and prepare the product identification.
PREPARE A SUPPORT REQUEST
Help Us Understand
Help Us Understand
Your Equipment and Issue
Clear product information and a concise description help the team review your request.
Product identification
Model, serial number and order reference if available.
Issue details
What happened, when it started and any error messages.
Supporting material
Clear photos or video and relevant installation information.
SERVICE PROCESS
A Clear Route from Request to Resolution
01. Send Details
Contact us with your equipment and issue information.
02. Review
The team reviews the details and requests clarification where needed.
03. Coordinate
Discuss technical guidance, parts or the applicable service process.
04. Follow Up
Keep the agreed next steps and service communication together.
WARRANTY & PARTS
Check the Terms
Check the Terms
for Your Specific Order
Warranty coverage and service arrangements depend on the model and agreed order terms. Our team can help identify the applicable process from your product and order details.
Need a replacement part?
Send the model, part description and clear photos so the correct component can be identified.
Can you diagnose an issue remotely?
Remote technical communication is available. The team will review the issue information and advise on the appropriate next step.
Is the same warranty offered on every model?
No single warranty period is stated for the entire range. Please check the terms confirmed for your model and order.
Can I request installation information?
Ask for the applicable model documentation and confirm any installation requirements with qualified personnel.
CONTACT SUPPORT
Send Your
Send Your
Support Request
Please include the product model and order reference in your message.
Courriel
Phone / WhatsApp
+86 18669637107
Tell Us How We Can Help
Include model, order reference, issue description and any error message.