Answers to Common Questions

Our supplied product materials cover wall-mounted, pedestal and portable AC chargers, together with floor-standing DC charging equipment. Contact us for the configuration available for your application.

Start with the site, vehicle requirements, parking window and electrical supply. Our buying guide outlines the details to prepare.

Options depend on the model. Share the required connector, access method and network functions so the configuration can be reviewed.

Yes. Contact our team to review sample availability, the proposed configuration and commercial terms.

Branding, appearance, packaging and supported configuration options can be discussed for the selected product and order.

Provide your logo files, brand color references and the requested placement. Final artwork requirements are confirmed during the customization review.

Please include the destination country, model or charger type, quantity, application and required configuration.

Minimum quantities depend on the product and customization scope. Ask our team to confirm the terms for your selected model.

Production and delivery schedules are confirmed against the selected equipment, order quantity, destination and agreed shipment terms.

Export document requirements are reviewed with the order. Confirm the required invoice, packing and other applicable documents with our team.

Provide the product model, serial number or order reference, a description of the issue, any error messages and clear photos or video where appropriate.

Warranty coverage is model- and order-specific. Refer to the agreed order terms or contact our team with the product and order details.

Contact our team with the product identification and the required part so availability and service arrangements can be reviewed.